Shipping Policy

At SCANDIC DE RÊVE, we want every order to arrive safely and as quickly as possible. Below you’ll find all the information about our shipping and delivery process.

1. Processing Time

All orders are processed within 1–3 business days, excluding weekends and public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

During busy periods, promotions, holidays, or new collection launches, processing times may occasionally take a little longer. We appreciate your patience and understanding.

2. Shipping within the European Union

At this time, SCANDIC DE RÊVE ships throughout the European Union.

Shipping: Free on all orders
Delivery time: Approximately 5–12 business days
Tracking: All orders are shipped with Track & Trace

Please note that the estimated delivery time starts once your order has been shipped and does not include the processing time of 1–3 business days.

Delivery times are estimates and may vary due to circumstances outside our control, including carrier delays, busy periods, weather conditions, or other unforeseen circumstances.

We currently ship within the European Union. We hope to expand our shipping options to additional countries in the future.

3. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your Track & Trace code.

You can use this code to follow your parcel and view the latest delivery updates.

Please allow some time for the tracking information to become active after receiving your shipping confirmation.

4. Delivery

Please make sure that your shipping address is correct and complete when placing your order.

Once your parcel has been handed over to the shipping carrier, delivery is managed by the carrier. While SCANDIC DE RÊVE works with reliable shipping partners, we cannot guarantee a specific delivery date.

If your tracking information shows that your parcel has been delivered but you have not received it, please first check around your property and with neighbours. If you are still unable to locate your parcel, please contact us so we can assist you where possible.

5. Incorrect or Incomplete Addresses

Please carefully check your shipping address before completing your order.

SCANDIC DE RÊVE is not responsible for delays, failed deliveries, or returned parcels resulting from an incorrect or incomplete shipping address provided by the customer.

If a parcel is returned to us because of an incorrect or incomplete address, we will contact you regarding the next steps. Any additional shipping costs for resending the order may be charged to the customer.

6. Delayed or Lost Parcels

Although we do our best to ensure a smooth delivery, delays can occasionally occur due to circumstances beyond our control.

If your parcel has not arrived within the expected delivery timeframe, please check your Track & Trace information first. If the tracking information has not been updated for an extended period or your parcel appears to be lost, please contact us.

We will do our best to assist you and, where possible, work with the shipping carrier to locate your parcel.

7. Damaged Packages

If your order arrives visibly damaged, please contact us as soon as possible after delivery.

We recommend taking clear photographs of the outer packaging and the damaged item and sending them to us along with your order number. This will help us assess the situation and assist you as quickly as possible.

8. Customs & Import Taxes

As SCANDIC DE RÊVE currently ships within the European Union, no international customs duties or import taxes generally apply to shipments within the EU.

If we expand our shipping options to countries outside the European Union in the future, this shipping policy will be updated accordingly.

9. Contact

If you have any questions regarding your order, shipping, or delivery, please contact SCANDIC DE RÊVE through the contact details provided on our website.

We are always happy to help and will do our best to respond as soon as possible.

Thank you for choosing SCANDIC DE RÊVE.