Refund policy
Returns & Refunds
At SCANDIC DE RÊVE, we want your shopping experience to be simple and seamless. If you are not completely satisfied with your purchase, you may have the right to return your order in accordance with applicable Dutch and European consumer law.
Please read the information below before requesting a return.
01. YOUR RIGHT TO WITHDRAW
If you are a consumer, you generally have the legal right to withdraw from your purchase within 14 days after receiving your order, without having to provide a reason.
To exercise this right, you must notify us within this 14-day period by contacting:
Please include:
Your full name
Your order number
The item(s) you wish to return
A clear statement that you wish to withdraw from the purchase
You may also use any legally valid written statement to notify us of your withdrawal.
02. RETURNING YOUR ORDER
After notifying us that you wish to return your order, you must send the item(s) back to us within 14 days.
We will provide you with the necessary return instructions.
Please package your return securely to help prevent damage during transit. We strongly recommend using a tracked shipping service and keeping your proof of postage until your return has been fully processed.
Please note: you are responsible for all return shipping costs when exercising your right of withdrawal. These costs are not reimbursed by SCANDIC DE RÊVE, unless the return concerns a defective, damaged or incorrectly supplied item or applicable law requires otherwise.
03. CONDITION OF RETURNED ITEMS
You may handle and inspect the product to the extent necessary to determine its nature, characteristics and functioning, as you would normally be able to do in a physical store.
If an item is used or handled beyond what is reasonably necessary for inspection, and this results in a decrease in value, we may be entitled to deduct the corresponding amount from your refund, to the extent permitted by law.
For hygiene or other legal reasons, certain products may be excluded from the right of withdrawal where applicable. Any such exceptions will be clearly indicated before or during purchase.
04. RETURN CONFIRMATION
Once we receive your return, our team will inspect the item and process your request.
Please keep your tracking information until you have received confirmation that your return has been processed.
If you have a defective, damaged or incorrect item, please contact us before returning it so we can provide the appropriate instructions.
05. REFUNDS
If you validly exercise your right of withdrawal, we will refund the payments we have received from you, including the standard delivery costs paid for the original shipment, where required by applicable law.
If you selected a more expensive delivery method than our standard delivery option, we are not required to refund the additional cost of that upgrade.
Return shipping costs are the responsibility of the customer and will not be deducted from or added to the refund, as these costs must be paid directly by the customer when sending the return.
Your refund will generally be made using the same payment method that was used for the original transaction, unless otherwise agreed with you.
We may withhold the refund until we have received the returned goods or until you provide evidence that you have sent the goods back, whichever occurs first.
Once the applicable conditions have been met, we will process the refund within 14 days.
Depending on your payment provider or bank, it may take additional time for the refunded amount to appear in your account.
06. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If you receive an item that is damaged, defective or different from what you ordered, please contact us at info@scandicdereve.com as soon as possible.
Please include your order number and, where relevant, clear photographs of the item and packaging.
We will review the issue and provide you with the appropriate solution in accordance with your statutory consumer rights.
You will not be responsible for return shipping costs where the return is due to an error on our part or where applicable law requires otherwise.
07. EXCHANGES
We currently do not offer direct exchanges.
If you would like a different item, size or variation, you may return your original order in accordance with this policy and place a new order separately.
08. QUESTIONS?
If you have any questions about returns, refunds or your consumer rights, please contact us:
SCANDIC DE RÊVE
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